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Returns Policy

At SimplyChickenCoops.co.uk we are committed to giving you the best possible products, prices and service.

Should any product purchased from SimplyChickenCoops.co.uk be found to be faulty,  or differing from the description given at the SimplyChickenCoops.co.uk website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to SimplyChickenCoops.co.uk within 7 days of delivery of the product. All goods must be inspected upon receipt. Any damage must be signed for as "damaged" with the courier and reported immediately.

 

The customer is always responsible for the carriage costs of returning the goods. If the customer decides to use their own courier, the customer should ensure that the item is insured to cover the value of the goods and a trackable "signed-for" service is used. If we arrange collection through our courier the collection charge will be deducted from any refund amount.

Transporting large goods is expensive and we advise customers to be aware of any potential charges before purchasing.

Once the goods have been received, the card that was used to pay for the items will be credited with the net refund amount within 30 days. In order for a refund to occur all goods must be in their original packaging in a resalable condition.

Refunds can only be processed if;

a. The goods are packaged in their original packaging and are in a saleable condition.
b. A completed returns form, authorised by SimplyChickenCoops.co.uk is included within an envelope and securely fixed to one of the boxes that is being returned.

In the event of a customer purchasing an item from SimplyChickenCoops.co.uk mistakenly and through no fault of SimplyChickenCoops.co.uk, we will be pleased to replace or refund the item provided that the original item is returned to SimplyChickenCoops.co.uk unused and in saleable condition.

 

 In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, 

 

SimplyChickenCoops.co.uk reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.  In cases where an order is returned, we reserve the right to retain the cost of the outward carriage.

 

This does not affect your statutory rights as a consumer.

 

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